GovAcha

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Govacha Privacy Policy

Effective Date: 11/21/2025
Last Updated: 11/21/2025

This Privacy Policy describes how Govacha (“Govacha,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information about you when you access or use our website, software platform, applications, community features, and related services (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, do not use the Service.

1. Scope and Definitions

This Privacy Policy applies to information collected:

  • Through the Govacha website and platform
  • During account registration and subscription purchase
  • Through platform usage, community features, and support interactions
  • Through emails, notifications, and system communications related to the Service

“Personal Information” generally means information that identifies, relates to, describes, or can reasonably be linked to you (such as your name, email address, IP address, billing details, or account activity).

2. Information We Collect

We collect information in three primary ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

A. Information You Provide Directly
When you create an account, subscribe, attend training, or interact with the Service, you may provide:

  • Account Information: name, email address, password, business name (if provided), profile details
  • Subscription and Billing Information: billing address, transaction history, subscription plan details

  1. Note: Payment card details are typically processed by our payment processor and may not be stored by Govacha directly.

  • Community and Content Submissions: posts, comments, uploads, messages, documents, responses, and other information you choose to provide
  • Support and Communications: information shared when you contact support, submit tickets, or participate in coaching / help channels
  • Preferences: notification settings (daily/weekly/monthly/off), communication preferences, and other account settings

B. Information We Collect Automatically

When you use the Service, we may automatically collect:

  • Device and Connection Data: IP address, browser type, device identifiers, operating system, referral URLs
  • Usage Data: pages viewed, features used, time spent, clicks, interactions, and in-platform activity history
  • Log Data: server logs, error reports, security logs, authentication events, and performance data
  • Cookies and Similar Technologies: cookies, pixels, tags, and local storage (see Section 8)

C. Information We Receive From Third Parties

We may receive information from third-party services used to provide the Service, such as:

  • Payment processors (confirmation of payment, subscription status, charge outcomes)
  • Email delivery providers (delivery events, bounces, complaint signals, unsubscribes)
  • Analytics providers (usage patterns, site performance, aggregated audience insights)
  • Authentication or integration tools (if applicable)

We do not purchase third-party marketing lists for email sending.

3. How We Use Information

We use information to operate, maintain, and improve the Service, including:

A. Provide and Operate the Service

  • Create and manage accounts
  • Deliver paid subscriptions and member access
  • Provide training resources, tools, and platform features
  • Enable community functionality and collaboration features
  • Provide project management functionality (tasks, reminders, activity logs)

B. Send Transactional and Operational Communications

Govacha uses email and in-app notifications as part of service delivery, including:

  • Account verification, security alerts, password resets
  • Subscription notices, billing confirmations, and plan updates
  • Community announcements related to active membership
  • Training and event reminders for members
  • Project and task notifications generated by platform activity
  • Daily, weekly, or monthly platform digests based on user settings

Users can manage notification preferences inside their account settings. Certain emails (such as security or billing notices) may be required to provide the Service.

C. Customer Support and Service Fulfillment

  • Respond to requests, tickets, and questions
  • Diagnose issues and resolve technical problems
  • Provide user assistance and feature guidance

D. Improve and Secure the Platform

  • Monitor performance and usage trends
  • Debug errors, prevent abuse, and protect platform integrity
  • Detect fraud, phishing, credential abuse, and unauthorized activity
  • Enforce our Terms and protect our community

E. Business Operations

  • Maintain internal records and audit logs
  • Measure growth and platform demand
  • Evaluate and improve onboarding and retention processes

F. Marketing (If and Only If Applicable)

If Govacha sends marketing messages (for example, announcements of new features or offers), these are only sent to users who have a relationship with Govacha (such as registered users or paid members) and can be opted out of where applicable.
We do not send unsolicited cold marketing email

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

A. Service Providers (Vendors)

We may share information with trusted third-party vendors who help us operate the Service, such as:

  • Hosting and infrastructure providers
  • Payment processors
  • Email delivery providers
  • Analytics and monitoring tools
  • Customer support systems

These providers are authorized to use information only as necessary to provide services to Govacha.

B. Legal and Compliance

We may disclose information if required to do so by law or if we believe in good faith that disclosure is necessary to:

  • Comply with legal processes (subpoenas, court orders)
  • Enforce our Terms
  • Protect rights, safety, and security of Govacha, users, or the public
  • Detect and prevent fraud, abuse, or security threats

C. Business Transfers

If Govacha is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

D. With Your Direction

We may share information when you direct us to do so (for example, through integrations or sharing content in the community).

5. Email, Messaging, and Anti-Spam Practices

Govacha uses email for service delivery and member fulfillment.

Consent and Source

  • Email recipients are users who create accounts on Govacha and/or purchase subscriptions.
  • We do not use purchased lists, scraped lists, or third-party list brokers.

Deliverability Signals

Email providers may provide event data such as delivered/not delivered, bounce, complaint, unsubscribe, and engagement metrics. We use these signals to maintain platform reliability and reduce spam risk.

Unsubscribe and Preferences

  • Members can adjust digest frequency (daily/weekly/monthly) or disable non-essential notifications in account settings.
  • Where required, promotional messages include an unsubscribe mechanism.
  • Transactional emails (security, billing, required service notices) may continue as needed to deliver the Service.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Service
  • Maintain business records and comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain security logs and prevent abuse

Retention periods vary depending on the type of data and legal requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no system can be guaranteed 100% secure. You are responsible for:

  • Using a strong password
  • Keeping credentials confidential
  • Not sharing account access with unauthorized users

If you believe your account has been compromised, contact us immediately at support@govacha.com.

8. Cookies and Tracking Technologies

Govacha may use cookies and similar technologies (pixels, tags, local storage) to:

  • Keep you logged in and maintain session integrity
  • Remember preferences and settings
  • Analyze usage patterns and improve performance
  • Detect fraud and security threats

You can control cookies through your browser settings. If you disable cookies, certain features may not function properly.
If required by law in your jurisdiction, Govacha may display a cookie banner or consent manager.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal/operational limits)
  • Object to or restrict certain processing
  • Opt out of non-essential communications
  • Request a portable copy of certain data

To submit a request, contact privacy@govacha.com (or support@govacha.com). We may need to verify your identity before processing requests.

10. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can delete it.

11. International Users

If you access the Service from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
Data protection laws may differ from those in your location.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operations.
When changes are material, we will provide notice through:

  • The Service (platform notice), and/or
  • Email to the address associated with your account

Your continued use of the Service after updates becomes effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or data practices, contact us:
Govacha Privacy
Email: privacy@govacha.com
Support: support@govacha.com
Website: https://govacha.com